FAQ (Client Area)

In the Client Area you can manage your Kuboo easily: update your details, check your history, view and pay invoices, manage authorised users, and request new quotes.

Go to the login page and enter your email address and password. If you can’t log in, confirm you’re using the email linked to your account and check your spam folder.

Use the “Forgot your password?” option on the login page and follow the instructions sent by email. For better security, choose a strong password and avoid reusing it across services.

For security reasons, reset links expire after 30 minutes. If it expires, return to the login page and use the “Forgot your password?” option again.

In “Account details”, you’ll find the option to update your password. We recommend updating it regularly and keeping it private.

Yes. In the Client Area you can keep your details up to date (for example, your name and contact information and, where applicable, your billing details). If any field is locked or requires verification, please contact our team.

Open the “Payments” menu to see issued documents, amounts, and payment status. When available, you can open the document and download it for your records.

The Client Area displays the last 3 issued documents by default. If you need older invoices, contact our team and we’ll help you access them.

“Pending” means the invoice has been issued, but the payment hasn’t been received or confirmed yet. You can pay from the “Payments” page using the “Manage” button.

On the “Payments” page, pending invoices are clearly marked. Click “Manage” and follow the steps shown to complete payment securely.

Yes. In “Users”, click “Add new user”. They’ll receive an email to set their own password and access the Client Area.

In the “Users” section, select the user and choose the available option to remove or update them. If you don’t see that option, contact us and we’ll help you manage access.

In “Get a quote”, request pricing for other unit sizes or locations. Our team will receive your request and get in touch.

The website uses a secure HTTPS connection. For best security, confirm the padlock in your browser and avoid public Wi-Fi when making payments.

We welcome your feedback and your suggestions to keep improving our services. Give us a call or send us an email. We will take note of all your considerations, bring it up to management, and if need be, get back to you promptly.