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Privacy Policy

  1. OUR COMMITMENT

    These principles reflect our commitment to transparent communication of the personal data that we process and under what conditions. As part of its business, KUBOO, SA, a public limited company under single registration and VAT number 514 580 321, having its registered office at Rua Diogo Dias, 129, 1º andar, Bairro do Rosário 2750-161 Cascais, with a share capital of €63,707.50 (hereinafter “KUBOO”) collects from its Customers/Users personal data related to them, whether in person or remotely through its website, ensuring that it is processed in keeping with the rules on the protection of privacy arising from Regulation (EU) 2016/679 and other applicable Portuguese legislation.

    This privacy policy may undergo amendment depending on the evolution of the legislation and technology, and all amendments will be reflected in this document available online. For clarification of doubts please contact us by email at the address info@kuboo.pt.

    The collected data correspond to data that is provided by the Customers/Users on a voluntary and optional basis. KUBOO collects personal data in order to respond to requests for information by data subjects and also for communication and marketing purposes, with the consent of their holders, thus enabling KUBOO to inform and disclose its products and services, news and other useful information using the contact details provided by the data subjects.

  2. THE ENTITY RESPONSIBLE FOR DATA PROCESSING

    The controller is KUBOO to the extent that it is responsible for determining the purposes and means of processing the personal data of its Customers/Users.

  3. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS

    Personal data is any information that (regardless of its nature or support), in a direct manner or in combination with other data, can identify a natural person. The personal data collected are the identity, address, profession, e-mail address, telephone, cookies, usage data and IP address which are provided by the Customers/Users, in particular by filling in forms and through the website. Customers interested in obtaining commercial offers or information about KUBOO and its services may share personal data via the KUBOO website, e-mail addresses or social networks. These data will be used exclusively within the context of the business of KUBOO, which, however, guarantees appropriate levels of security and protection of personal data of the Customers/Users that have adhered to it. To that end, several security measures have been adopted to protect personal data against their disclosure, loss, misuse, alteration, or unauthorised access, and against all other unlawful forms of processing.

    Subscription of newsletters is optional, free of charge and will take place during the period the subscriber intends, and it is subject to confirmation by email sent to the Customers/ Users as a means of confirming that the request was actually made by the data subject of the personal data transmitted to KUBOO. Access to the website is not subject to collection of personal data or to subscription of newsletters. Furthermore, when emails are sent, statistical data will be collected that allow a better understanding and adaptation of the service to the behaviour of each subscriber. Personal data of minors will not be actively collected, so if you suspect that data of this nature have been unintentionally collected, please contact us via email at the address info@kuboo.pt.

  4. HOW WE PROCESS THE PERSONAL DATA

    The personal data collected by KUBOO are processed for the purpose of establishing business relations between Customers/Users and KUBOO, identification of products and/or services that may be of interest to its Customers/Users, using for the purpose statistical techniques and definition of Customer profiles/ segmentation, in order to conduct direct marketing activities; adoption of means and procedures for the security of the people and goods that, in certain cases, entail the collection of images within the context of video surveillance; and, with respect to data collected via the digital channels as a result of their use by the Customers; they are further intended to improve navigation through these channels and to adapt them to the device that is used (computer or mobile device), by using cookies that, in any case, may be deactivated by the Customers.

    KUBOO uses cookies on its website allowing an improvement of the performance and the browsing experience of its users. Cookies used by KUBOO do not collect personal information allowing identification of the user, saving only general information, including the user’s form or location/country of access, retaining only information related to user preferences. Users may at any time, through their browser, decide to be notified of the receipt of cookies and block their entry into their systems. KUBOO may also use cookies in newsletters and emails, for statistical purposes and to provide knowledge as to whether they were opened and to check the clicks-through links or adverts in the newsletter. Users are always able to deactivate the sending of newsletters and emails through a specific option in their footnotes.

    Additionally, the monitoring systems of the web hosting may record user information, such as the browser, make, model, and version, operating system, origin of the visit, date and time of access, IP address, Internet service provider and geographical zone of access. This information will be used for purely statistical purposes and improvement of the users’ experience of the website.

    For the purposes of monitoring and analysis of the use of our digital channels, we use the following third parties as service providers:
    – Google Analytics; a web analysis service provided by Google, which tracks and monitors the traffic of the website, data that may be shared with other Google services. Google may also use the data collected to contextualise and personalise its own advertising network. Customers/Users may deactivate sharing their activity with Google Analytics by installing an add-on in their Internet browser to disable Google Analytics. This add-on (https://tools.google.com/dlpage/gaoptout) prevents the Google Analytics JavaScript (ga.js, analytics.js or other) from sharing information with Google Analytics on the activity of the visits.
    – Google Ads; to serve ads that appear on Google products and on sites across the Internet. Google places cookies, web beacons, and other similar technologies to serve you ads based on past visits to our website. Each customer receives a different conversion cookie. The information collected by the cookie is used to generate conversion statistics and allows us to see the total number of individuals who clicked on our ads. We also collect data from Google’s Lead form extension. You can control how Google uses your information through Google’s Ads Settings: https://adssettings.google.com/authenticated. Customers/Users may also install the DoubleClick opt-out add-on. Once installed, even if you clear all your cookies and restart your browser, it will prevent the DoubleClick cookie from being saved to your browser. You may find more information here: https://chrome.google.com/webstore/detail/iba-opt-out-by-google/gbiekjoijknlhijdjbaadobpkdhmoebb.
    – For more information about Google’s privacy policy, visit the following web page: https://policies.google.com/privacy?hl=en.
    – AdRoll; an e-commerce marketing platform that helps us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. Specifically, AdRoll collects information about your activity on our sites to enable us to measure and analyze traffic and browsing activity on our site. This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements. We collect information about where you saw the ads we serve you and what ads you clicked on. For more information about AdRoll’s privacy policy, visit the following web page:
    https://www.nextroll.com/privacy.
    – Tawk Live Chat; a live chat service that helps us to send and receive a message in almost real-time. By using this live chat function, the services of Tawk.to are automatically used and the following information provided by the user is collected: name, email and phone. We use this information to ensure the functionality of this service, for security reasons, and for statistical purposes only. This data will not be disclosed to third parties. By using the chat function, the data subject agrees to the processing of their personal data. The data collected by the Tawk.to technologies will not be used to personally identify the visitor to this website. The purpose and scope of the data collection and the further processing and use of the data by Tawk.to as well as your rights in this regard and setting options for the protection of your privacy, can be found in the privacy policy of Tawk.to: https://www.tawk.to/privacy-policy/.
    – Jetpack; provides security and data concerning site visitors and activity at the website. For more information about Jetpack’s privacy policy, visit the following web page: https://jetpack.com/support/privacy/.

  5. PERIOD OF DATA RETENTION

    The processing of data by KUBOO will continue as long as necessary for the commercial relationship established with its Customers. Once the commercial relationship ends, the personal data of its customers will be maintained during the mandatory legal periods or until, in accordance with the law, the rights arising therefrom are subject to the statute of limitation. In any case, on termination of the relationship with customers, the data are no longer processed for commercial purposes.

  6. RIGHTS OF THE DATA SUBJECT

    Under applicable law, Customers, data subjects, have the following rights:
    (a) Information, is the right of Customers to be informed by KUBOO, among other things, about the purpose of the processing of data, to whom they may be communicated, what rights they have and under what conditions they can exercise them, as well as what the data they are obliged to provide;
    (b) Access, is the Customers’ right of access to their personal data that they have provided, without restrictions, without excessive delay or expense, as well as knowing any available information as to the source of such data;
    (c) Rectification, or the right of Customers to require that their data be accurate and up-to-date, and they may request KUBOO to rectify them;
    (d) Cancellation, consists of the right of Customers to demand the removal of their personal data from KUBOO’s records when they cease to be used for the purposes for which the data were collected, without prejudice, however, to retention periods imposed by law;
    (e) Opposition, or the right of Customers to contest, upon request and free of charge, the processing of their personal data for direct marketing purposes;
    (f) Portability, is the right of Customers to receive the personal information they have provided to KUBOO, in a structured format in general use and automatic reading, and to transmit those data to another data controller.
    (g) Restriction of Processing, is the right that Customers have, in certain circumstances, to ask KUBOO to restrict the processing of their data, in particular; a) when they challenge the accuracy of their personal data, during a period enabling KUBOO to check their accuracy; b) if the processing is unlawful and the Customer objects to the erasure of the data, requesting, in consideration thereof, limitation of their use; c) when KUBOO no longer needs the personal data for processing purposes, but those data are requested by the Customer for the purposes of declaration, exercise or defence in legal proceedings;
    (h) Complaints to the CNPD consist of the right to submit, without prejudice to any other means of administrative or judicial appeal, a complaint to a supervisory authority, in particular in the Member State of residence, of their workplace or of the place where the infringement was allegedly committed, if the data subjects consider that the processing of the personal data that concerns them violates the General Data Protection Regulation (Regulation (EU) 2016/679) and other applicable Portuguese legislation. In Portugal, the supervisory authority is the National Data Protection Commission (“CNPD”).

    Opting-Out
    Our partners (such as AdRoll) may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:
    – The NAI’s opt-out platform
    – The EDAA’s opt-out platform
    – The DAA’s opt-out platform
    To opt-out of targeted advertising by Google, you can go to Google’s ad settings: https://adssettings.google.com/authenticated.

    Customers may exercise any of their rights, including access to their data, or request their correction or elimination, or oppose their processing under the law, via email to the address info@kuboo.pt or by letter addressed to KUBOO’s contacts. KUBOO will answer requests within 30 days, except for particularly complex applications. In these cases, KUBOO shall inform the data subjects of the need to extend the period for a reply by a further period of no more than 30 days and the respective justification.

  7. ALTERATIONS TO THE PRIVACY POLICY

    KUBOO reserves the right to, from time to time, introduce alterations to this privacy policy, to adapt it to best practices or to future legislative or regulatory changes. The updated version will always be available on the website www.kuboo.pt.